test banner
Customer service

Feedback and Ideas
We attach great importance to consumer opinion and to always offer the best service. Therefore, we'd already received your feedback, ideas and suggestions.   You can call us, email us or you can use the contact form.

Complaint Handling
We find it very important that you are happy as a customer remains satisfied. If you are dissatisfied for any reason, we want to know. All your complaints are treated seriously and are always looking for a good solution.

We encourage you to notify us first complaints by emailing [email protected] . This does not lead to a solution, it is possible to sign up for dispute mediation by Foundation Webwinkelkeur . From February 15, 2016 is for EU consumers also possible to log complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . When you treat complaints not elsewhere then you are free to file your complaint using the EU platform.

Procedure for reporting a complaint:
1. Call, email or write a letter about your complaint.
2. Once we have received the complaint, you will receive a confirmation.
3. All complaints will be answered within 14 days from the date of receipt treated. This will contact you to ensure that it can be solved.


Pleimuiden 24
1046 AG Amsterdam
Tel: +31 20 2623 810 (10: 00-16: 00hrs)

Email: [email protected]

By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »